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Madhuri k.

Contributor Level

Total Points
80

1 Review by Madhuri

  • Amazon IN

3/8/21
• Updated review

After one episode they repeated the same again with the next order of MI laptop.

And when I cancelled the extended warranty because the laptop order was cancelled by amazon around their own whims of exchange policy. ( even after the product satisfies all criterion for exchange they refuse to pick it up), guess what the xustomer care tells I will get a refund after they receive the product. There was a person to pick up the same at my door also!##$$.

A code for extended Warranty received by email is to be rrturned in person!)

Decaying Customer service
3/5/21
• Previous review

I ordered a HP pavilion with exchange offer on 02/03/21 and expected delivery on 04/03/21.
The delivery executive was not sure of the discoloration between the screen and keypad on the laptop being exchanged and hence asked us to register for redelivery on customer care.

I called customer care and was told that the redelivery will be completed in 24_48 hrs. But i saw that the status on my app displayed that a refund isbeing issued.

I again called customer.er care and was again assured a redelivery, both times no mail was sent to me to confirm.
Yesterday I kept waiting at home to receive the laptoo and today morning i received a mail requesting a review for the product not yet delivered.

I again had to call customer care and finally one executive who pathetically displayed his empathy ( but was definitely not helpful just like all his previous colleagues) let it out that the order is cancelled and refund will be issued to original Payment mode in 3_4 working days.

I needed the laptop for working and I am not just disappointed but annoyed at angry at tgis apathy and pathetic customer care and lack of feedback.

Service

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