Purchased a piece of furniture online through Chairish. Negotiation with the seller was easy and I got a good price, HOWEVER, on check out there was no option to select any kind of shipping priority (or any other options). After my purchase was completed and I was emailed a receipt, the receipt showed I had been charged nearly $500 for shipping and handling on my item, but no information about shipping/tracking. I emailed Chairish and after a couple of days I got a reply explaining they had assigned a shipper to my item and I should get information about when my item would be shipping in 3 to 5 weeks. (Yep 3 to 5 weeks just to know when it will ship). They also provided contact information for the shipper they assigned my item to. I called the phone number provided for the shipper and got a recording that the voicemail for the number I called had not been set up. I called about a dozen times over the next 3 weeks and nobody answered. I also emailed the shipper several times and got no answer. Finally 3 and 1/2 weeks later I got a text message from the shipper advising me that he would be in my area. Unfortunately I was out of town for business and could not return in time to take delivery... This back and forth went on for 6 weeks before I finally got the item I had ordered (total time from purchase of item until delivery was made was 7 weeks and 3 days). I don't think I'll buy from them again unless it's local pickup or a deal that makes financial sense and doesn't need to be delivered for a month or two. I give them two stars, one for economy (I got a good price) and one for responding to my inquiries. I'm docking stars for lack of options at check out, the flakey shipper they hired, and the ridiculous wait for domestic shipping.