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Same concerns and complains with others here! After I place my order and deducted from my credit, they deactivate my account. Now after reading all this complains, I will not expect they will refund me. Thank you iherb for the worst experience. Never will I ever purchase again
Maria P.'s review of iHerb earned a Very Helpful vote
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Dear Valued Customer,
We regret to hear of this. After placing an order, customers may be asked to provide further information to verify their purchase and security of their account. If this is not completed within 48 hours, accounts are deactivated and pending orders cancelled. Accordingly, all transactions are voided and the funds returned to the original account associated with order payment within 7-10 business days.
However, we want to look into this further to help. May you please update your review to include the order number of concern? Once received, we will gladly expedite this matter and help you as quickly as possible. We hope to hear from you soon and, again, apologize for the frustration this must have caused.