Last November we placed an order with several items we wanted shipped to us in mid-April. It was delivered to us late February/early March during one of the coldest weeks of the year. The bulk of the order sat on our porch for an entire day and were frozen solid. We tried contacting customer service only to talk to someone in the Phillipines. We tried emailing... no response. I asked that my money be refunded or a new order sent out. To date, nothing has happened. Never again will i buy anything from Gurneys and I will try to pass the word along to as many people as possible.