Margaret M.

Good prices item sizes I haven't found anywhere but salon fast shipping good communication
Even during this pandemic

Horrible experience online
I have purchased Roots items for over 20 years online and at stores and had no problems I couldn't resolve until now
After numerous canceled orders over the holidays due to running out of items I ordered I finally got a partial order shipped
Unfortunately I never received the order
I placed on dec 24 3019
After months of numerous phone calls more emails than I can count and twitter messages the response I received just recently was that they did a search and it showed it was delivered
But not to me...
I never received the items it's still unresolved
They said they wouldn't do anything because it was delivered
All of the addresses in my subdivision are so similar that often packages and mail are delivered to the wrong address
It was 100 dollars and they could care less that for the price of a sweatshirt which I own many they will throw away a loyal long time customer
They were so rude and just refused to even attempt any type of resolution
So after three months I'm out the money and the items ordered and hours of my life trying to reach a resolution
Horrible customer service I just don't get it...
What happened to your business model appreciating your customers and fair business practices
I've never reported an order not arriving and I am being treated poorly