Marianne R.

When we first bought it, we did not get a download email, neither did we get the key for it. Eventually after contacting them several times we got a key, but that did not work, as the key had been used for somebody else. I contacted customer support and they said to send a screen shot, which they lost several times, just saying we should call Microsoft and ask for them to sort it. We did that, and MS said it was a fraudulent code, and to contact the re-seller again. This has now been going on for a month, and every time I ask for them to sort it, they just ask for something else, or just do not get back. I am pleased that I bought it through Paypal, so at least there is some protection. I buy a lot of software, and this is by far the worst experience I have ever had.