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Waiting weeks for my item. Site said it was in stock so why the big delay please?
Wanted some large tray liners for my cat, but not only did they have no large, but no litter liners at all! Odd for a pet supply site.
Great to have a business give such an efficient and very friendly service experience. I went to the Mornington store. From the receptionist to the Optomitrist, with glasses from $39 incl. Lenses, I bought 2. Very happy.
DO NOT BUY FROM NUTRITION WORLD. SO MANY CUSTOMERS NEVER GOT THEIR ORDERS OR REFUNDS. ALL COMMUNICATIONS ARE IGNORED. PLEASE BEWARE.
Tip for consumers:
STAY AWAY FROM NUTRITION WORLD. BUY AT YOUR OWN RISK.
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Ordered some products from your web site, Next email I get saying that my order will be here on...
Unfortunately still haven't received this order which was ordered on 6 Nov, now 27 th, will be...
Hi Marian,
We are sorry to hear about the delay in the delivery of your order.
In the last couple of months, we have been dealing with difficulties sending orders out to our customers for a number of reasons. The country has been on code red in retail due to staffing issues and code brown in healthcare due to the last sudden surge of COVID cases. This is a nationwide spread issue and logistics companies have seen a big drop in the number of their staff causing many delays in shipments of orders and stock.
Orders have had an influx while we are shorthanded during these difficult times and we have had fallen behind the high volume of orders. While we already have hired more staff to cope with it, it is still underway.
We'd like to know why you find the quality of the product did not meet your expectations and we would love to rectify and resolve this issue personally for your rating means much to our company's overall reputation. Please reach out to us at customercare@platinumhealthsupply.com.au or call us at 03 6407 7001 and we will ensure your issue will be resolved.
Thank you for your continued patience.