I'm a very long time customer of Zulily. I learned early on that once you place an order you shouldn't have real high expectations. I will say most of the time I have been very pleased with the merchandise I receive. And again, most of the time I am very pleased with customer service. I live in Alaska and there have been times it has taken 3 months to get an order - not nice! Alaska is part of U.S. folks! Recently I placed an order for 2 lamps along with a couple other items. When I checked out the shipping was as usual $9.95. If they won't ship to Alaska this is when they let me know. Instead when I went back a week later to check on the order it showed I had been charged almost $70.00 is shipping cost - the merchandise did not even cost that much. REALLY? Contacted customer service and received 2 separate emails that basically said - yup, that's the shipping cost! Nothing else. I feel like I have been had. WOW unbelievable! Something has happened with Zulily and it is not good. There was a time I referred people to them. Not any more! So unhappy.