Marie F.

(VelOne Easy Fit E-Collar XL.) I am very disappointed how this item was shipped. The e-collar (cone) was folded in half, then rolled up, then tightly wrapped in plastic and shipping tape. The problem with how this was packaged (lack of packaging, actually) is that, by folding it in half, and then rolling it up, caused it to misshapen and crease in the middle where it was folded. When I unrolled it, half of the cone was circling one way, and the other half circled the other way, as in a large letter "S". The crease in the middle prevents any straightening this thing out. Impossible to put this on my dog, as one side folds in towards his face and I was unable to properly seal it with the Velcro. As a result of the carless packing, this cone is effectively useless. There was no way to straighten this out so that is a full circle, like it's supposed to be. I contacted them about a week ago, but have not heard back from any customer service rep at all!
Very unhappy,