Marilyn N.

Yesterday I was sucked in to the on-line "Free" legal template to build a rental agreement. After completing the document, I could preview it but not download or print it unless chose one of 3 options the company presented. One, I could access it for free for 7 days, after which time it would revert to an annual subscription of $39.99. Second, I could access the document for 14 days for 9.99, after which time it would revert to the annual subscription. Third, I could choose the annual subscription for unlimited use and access to other templates. I knew I couldn't complete the work within 7 days and though, what the heck, I'll get an annual subscription and look at other templates, and cancel sometime during the year. Later in the day I received a confirmation email from them, and was surprised to see a receipt for $95.99 for the annual subscription! That wasn't what I bargained for! I emailed the company and asked them to refund the balance between what I thought I was paying and what they charged to my credit card. I did not say I wanted to cancel, I just wanted a refund of the overpayment. This morning they emailed me that 1) they canceled my subscription immediately, and 2) there would be no refund at all. So they have my $95.99 for one day of access, and now an unhappy customer to boot.
It was the classic bait and switch tactic!