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I booked round flight from Miami to New York, 20 hours before my first flight I tried to check in and a company that I supposed to fly with didn't have any information about my ticket. I called flight company and they informed me that since I didn't book through them I should call Trip and get information from them. After some mani calls and trying to get help over application I finally got someone who couldn't help me anything except to inform me that since my flight is in 20h they will try to fix it and that they will send me email in few hours. This is very very stressful and it's complete waste of time, money and you should never never use this company for absolutely anything! Horrible horrible horrible
Tip for consumers:
Just skip it
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Being 1st time User I had some payment issues customer service agent advised to book directly...
Dear Marina M.,
Thank you for bringing this to our attention. I regret to learn that you have encountered inconvenience during your check-in process. Kindly know that this is not the service we want you to experience. We would love to assist you in any way possible.
To assist you further, please kindly follow the below steps:
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {SiteJabber}
We look forward to your response. Your understanding is much appreciated.
Best regards,
Evon
Trip.com