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Marin U.

Contributor Level

Total Points
261

2 Reviews by Marin

  • Luxxllyhome

12/29/20
Verified purchase

I purchased one of their two products, the raven light, in the wall-mounted version.

When I received the product, there were no mounting instructions or hardware. As you can see in the picture, there's not much to go by for mounting.

I emailed their help desk to tell them I'd received neither instructions nor hardware. They replied with a photo of narrative instructions (no diagrams, as you can see in the second photo).

I replied, reiterating I hadn't received the hardware, and they replied (I quote), "The raven light really does not come with any hardware. Maybe you can bring the raven light to your local hardware and ask for assistance."

The first problem is, of course, that they have an odd mounting system but don't include hardware. The second is that they didn't bother to tell me this in the first email. The third is that I gave the lamp a two-star review on their site, noting I would revise it upward if I received instructions and hardware (hoping to inspire them to help), and the review was never posted.

This was a product recommended by a friend on social media, so I didn't look at it as closely as I should have. Fair warning to other consumers. The lamp is super cool, but the reviews are skewed and the product requires a bunch of expertise and hardware that I simply don't have.

Tip for consumers:
Only order the lamp if you have some expertise in mounting such things - they won't provide hardware, nor will they give any pictures or dimensions of what you need. Also, know they purposely don't include reviews lower than three stars (they show one four-star and one three-star review, and all the rest are five-star ... as I tried to post a two-star review, I know they're shady in their review process)

Products used:
None yet. The necessary hardware to use the product wasn't included and so far, my local hardware store doesn't know how to help me.

  • BookDepository

11/25/18

In this day and age, there's no excuse for not giving customers options like gift receipts and tracking. I've always hated that about them, but it is a way I can reasonable send books to my friend in New Zealand. After the last debacle, I won't be shopping with them again.

I ordered a book for a friend. I am a return customer, and I have always and only ordered for this one person, so it isn't like I didn't know what I was doing and screwed something up. This time, when I got the confirmation, the address was all mixed up - added half of the billing address to the shipping address. I immediately contacted them and was told they didn't see the bad address on their end, and they confirmed the correct shipping address. Six weeks later, the book hasn't arrived, and the order history shows my name and street address with the NZ city, state and postal code. I contacted them again, and they basically said there's nothing they can do about it other than refund the money if the book is returned to them.

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