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Mark H.

Contributor Level

Total Points
81

1 Review by Mark

  • MagicJack

5/5/22
Verified purchase

I was a long time customer of MagicJack but stopped using their service in August 2021, at which time I allowed my one and only phone number to expire (it had been renewed for 1 year in July 2020. When the phone number expired in 2021 the device became "inactive" and I never used the service again. I did NOT have my account authorized for "auto-renew". Then in Feb/March 2022 MagicJack took it upon themselves to charge my VISA card $45.05 for what they called an "auto-renewal". As soon as I saw this on my card statement I contacted MagicJack and informed them the service had not been used since August 2021 and that I had not requested or authorized any renewal of service or charge to my credit card. They claimed they had sent me email notification of their intention to charge me (which I never received) and they listed my phone number (which had been deactivated over 6 months earlier). In spite of never receiving their claimed emails, never authorizing "auto renewal" and not even having a phone number or activated device to renew, MagicJack charged me anyways and when I complained they stated that REFUNDS were not given. So they screwed me out of $45.05. They did it intentionally and knowingly. Please do NOT deal with this company. They are crooks.

Tip for consumers:
DO NOT give them your credit card info... they will abuse it.

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