Mark L.

I have had several experiences with Dillard's and have purchased many things so there was something I gained each time. At least that's what I had rationalized in retrospect. However, the bad experiences have begun accumulating and everything I had gained is no longer worth the absolute disinterest and disdain the management has for its customers. This attitude has unfortunately permeated much of the staff so they have been thoroughly brainwashed into the company over the customer experience and there are a small few who have retained their respect and have tried to make everyone feel welcome and wished for them to enjoy themselves while hopefully leaving some money for the company as a reward for being a partner not an oppressive policy making regime that forgot the most basic of all tenants of successful retail…"we like you we're happy you're here and we want you enjoy being here no matter who you are so we can hopefully develop a relationship with you so you can come back and feel the same as you did this time." That's what the one star I gave was for the still wanting to be wonderful staff." I'm not going to go much further into specific detail here because that would be devoting far too much time to company that is rude and full of non active listeners who are brainwashed to regurgitate policies designed as only their supposed financial protection of what you give them even if ultimately they took the money and gave out literally nothing. Basically, the gained the ability to have a policy and wield authority but they simply never manage a store because wielding authority is not supposed to actually be the point of the manager position for the best retailers because they are really just make sure they can solve issues and do menial manager behind the scenes tasks so other managers can see what you did on a given day. More important though is supposed to be making customers happy so the money keeps coming and everyone can continue to enjoy themselves because that is the key to the money coming and in bigger and bigger amounts. I have continued to have awful awful experiences that have gotten worse and worse because no one there taught anyone to feel good and hopefully get the policies right. I've obviously had great managerial experience in this field and I know how to make people want to plan their next visit before they leave and look forward to it. Dillard's simply wants to get it done get some money and get you out hopefully in a way that guarantees the only thing permanent is that amount of money they just got from you no matter what is fair and deserved and is common sense. This company has robbed common sense and fairness from its employees who are expected to not take a real good look at the situation so that the one entity they ultimately are expected to please is just Dillard's. That's the real number one here. They were desperate to cut me off as rudely at times as possible despite the mountain of merchandise I had at the register so my fun I thought was no longer seeming that fun or worth any money at all. Then finally they wanted to force me, the customer who was so kind and nice and happy and spent more money than anyone left in the store at the same time, to go out some other door they decided despite my car being just a few feet outside that one thankfully I thought because my sciatica will really have me suffering so much just for my desire to shop such that I can barely walk but I'm trying to not let anyone see it one my face. Then again why do I have to point out even one of hundreds of reasons that some factor really demands that I get to go out the door I care to in with my HUGE BAGS and still a smile on my face and Dillard's with lots of cash and the exit is not into the mall. No one needs to make me do anything since there is absolutely nothing to gain for Dillard's over not opening the door I choose to the parking lot for it's proximity and the store's decision to offer it to people who only need that door for a reason. On the way out they would rather KICK someone out a door they decide and to top it all out imply that they are about to get security on you when the entire unpleasant and disgusting now situation could have been solved by granting a wish or request for that last customer who made a decision to choose Dillard's and wanting nothing but to leave as a wonderful customer by using those manager keys in the hand to open that door to turn around an experience which became ugly and verbally loud simply for the point of a manager slapping the customer with a policy they don't understand is the easiest thing in the world to temporarily and graciously make an exception to to make it all better magically. Their managers are somehow content to let last thing that moneyed person remembers is the worst possible scenario. Why does anyone have to explain that to them? They have forgotten success and replaced it with rules and authority making bye bye is forever now. This is not my worst experience so keep that in mind if you want to subject yourself to the most extreme corporate abuse and be condescended to even if you did everything a customer should do and beyond just right. I never ever wanted to write this review.

You just need to look at the pictures and read to know what a miserable experience I had. Ridiculous.