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Mark M.

1
Level 1 Contributor

Contributor Level

Total Points
449

4 Reviews by Mark

  • Chillx.co

3/22/22
Verified purchase

This auto cat litter box is disgusting! Your cat will toss litter all over the gears and track the rake uses to rake the poop out. Then if it isn't solid, there will be feces stuck on the rake and between the tines. To clean this properly will take a couple of hours to disassemble/reassemble about once a month. It stopped working after 3 months, contacted support, they asked for a video of it not working(lol), I obliged and explained there wasn't much to see other than be pressing the touch screen and nothing happening. They responded that my case was escalated to a manager and they would be in touch 24 hours later, That was 3 weeks ago. I doubt it will ever be replaced nor fixed, I'll just gut it all except the pretty blue light and have a basic litter box with a nightlight for my $300+ spent.
I did receive a copy/paste response that they will replace the unit but I'm responsible for shipping both ways. At $130+ I'm not going to waste any more money for a product the company won't stand behind. Less than 3 months working, pure garbage and no sence of what customer service should be.

  • ROKA

2/24/22
Verified purchase

Ordered a trial kit and it arrived as expected. I was in the market for just frames because I have an unusual prescription that Roka couldn't fill. It took 3 emails to find out If I was supposed to send the frame I like back with the other "trials" and wait another 2 weeks to get the same frame or keep the sample already shipped and in my hands. Their sample was late shipping back as I was waited on them for an answer and yes, I had to wait another 2 weeks for them to reship the frames. Frames now have my lens but fit loose on my face. My optometrist wasn't able to mold the frame stems to fit any better. Now I find out that's the catch, these frames are tough but they are also unadjustable! Buyers beware, if the sample doesn't fit, do not purchase! Out $100 for the frame and another $400 for lens that won't fit any other frame.

  • Northbound Gear

12/17/21
Verified purchase

This company doesn't have inventory, they take your order then place it with their supplier in China and you wait, and wait, and wait. Customer service will respond with a copy/paste response, absolutely no help. Any additional inquiries are ignored. Order placed 11/29/21, shipping label created in the US. They scan the label every few days but the package never moves. It must hit customs before it gets to USPS. The "warehouse" address belongs to a UPS store! Buyers beware.
3/18/22- addition. I received the order 28 days after it was placed but wasn't correct. Engaged with CS the same-day package arrived, sent the requested picture of the incorrect product. The "replacement" has a label created 12/28/21 but I have yet to receive what I ordered! CS continues to respond with we are talking to the carrier... coming up on 3 months now and STILL don't have the product I ordered from them and zero help from CS.

Tip for consumers:
Just don't do it. This is a scammer, at best a very bad business model.

Products used:
No product arrived.

Value
Returns
Quality
  • Tanga

6/17/20

This company sells cheap Chinese knockoffs not worth the postage to ship. Customers should be aware this is one of "those" places that copies patented goods in the US and sells the knockoffs at incredibly cheap prices. You get what you pay for in this case.

Mark Has Earned 29 Votes

Mark M.'s review of Tanga earned 6 Very Helpful votes

Mark M.'s review of chillx.co earned a Very Helpful vote

Mark M.'s review of Northbound Gear earned 22 Very Helpful votes

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