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They promise 3 to 5 days EXPRESS delivery to Philippines! BUT IT TOOK THEM 5 WEEKS! 5 business days alone until they even shipped it out from there warehouse!
Terrible online store! There coupons doesn't work, there customer service is terrible, and worst of all the dont appreciate returning customers! NO FREEBEES, NO DISCOUNT! STAY AWAY FROM THEM!
Free shipping? Never gona happen!
Something wrong with the item bbn ought? Then the SELLER must approve the return, refund! ARE YOU KIDDING ME LAZADA?
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Daniela & Markus
Puerto princesa, PH
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Daniela & Markus
Puerto Princesa, Philippines
7
Reviews
6,483
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2
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Review of Cycle Gear
Daniela & Markus
7 reviews
Puerto princesa, PH
1 star: Bad
Aug 21,2019
Much better options out there
Well you can find promo coupons for them, but nothing works, or instead of 10% off its not even 1%! Stingy for freebees! Got 10$ coupon with my order, BUT NOT VALID ONLINE! TERRIBLE! They have better online stores out there!
Review of Planet Express
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Planet Express's reason for reporting
Hello,
We had tried to contact you multiple time to find your account or any information of packages you sent with us but we got no response. If you had used our service, please provide us with those information so we can verify you're our customer and we can look into the problem you have. Thank you
Daniela & Markus
7 reviews
1 star: Bad
Reported 2 hours ago
Reviewer contacted
Wrong weighting! BE CAREFUL!
Well I use this company long long time now. Fast, reliable ( at least that what I thought!) Because of an issue for repacking I became suspicious! So when the last 2 big parcel from them arrived I measured them! And good news! The measurements were correct! BUT when I weighed the parcels it was like a punch in the face!
The 1 package they weighed 6.6lbs (for a xxs shoei helmet which accordind to shoei weights 2.6 lbs!) When I weighed the parcel it was 3.1 lbs! ( SO HOW DO YOU GUYS EXPLAIN A DIFFERENCE FROM 3.5 LBS?) A DIFFERENCE FROM 3.5 lbs! So instead off 37,60 they charged me 56,78 postage! So 19,18$ to much postage because of there wrong weigting!
The 2. Parcel had the same issue! They weighed it with 6lbs, I weighed it with 4.2lbs! A DIFFERENCE FROM 1.8 lbs! ( HOW CAN THIS BE?)
I dont know whats going on in there warehouse, or how they weight a parcel, BUT SOMETHING IS SERIOUSLY WRONG!
Because of this strange weighting what they do you pay of course overpriced postage! For my 2 helmets and my amazon package I nearly lost 70$. How about the last years? Maybe it goes into hundreds lost dollars!
I am completely shocked after finding this out! I blindly trusted them. Never weighed or meassured a parcel what I received from them!
WELL MY TRUST IS GONE!
I will search for a new feight forwarder!
4 mails and no answer! Worst business ever! Used the onlineform and email. Waited 1 week, but no answer at all!
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Empty.
Your site is glitchy forgets vehicle type when searching for part. Re entered info 10+ times to...
Hi Markus H., we do understand your concern as a customer and we appreciate that you reached out to us. In line wit this, once we encountered a problem to the item. Feel free to return the item on any LBC outlet that nears on your location. You may also coordinate this matter to the Seller of the item for further assistance since we have a Direct Return To Merchant Policy. You may also click on this link http://bit.ly/2pgyS3c for more details about our Return policy.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!