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Martha W.

Contributor Level

Total Points
85

1 Review by Martha

  • Mr. Restore

6/17/15

A friend that works for Mr. Restore was called to help us the day our home was set on fire. My husband and I was devastated at the lost of our home by the act of another person and our friend come to help kind of ease the shock of what had happen. Our friend advised the company he works for can assist him in boarding up our home to keep looter out and we agreed. He had my husband to sign and agreement form that has now turn into a nightmare from hell. Since our insurance adjuster had total our home a lost and nothing inside could be save. Mr. Restore then told us they had a place where they could take some of our clothing and try to clean and that was a shame to loss everything. That kind gesture cost us dearly. My husband and I never agreed to Mr. Restore rebuilding our home we never signed a contract to that fact and now we are been told we did. When I requested my belonging be return, I was told I could get them after I paid my bill, which is $19,832.94…this is because I cancel my agreement to of rebuilding my home after the 3 day rescind law. This company balloon they price to get my insurance company to paid them for work that was never started are agreed to.
RUN FOR COVER WHEN YOU HEAR SOMEONE SAY THIS NAME MR. RESTORE. (AKA- MR. GETOVER)

Tip for consumers:
They Balloon they price and tell you the insurance company will pay it and that's not true..

Service
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Clint J. – Mr. Restore Rep

While we regret that our customer has decided to cancel services, we are not in agreement with their assessment of how events transpired. Mr Restore is a full service fire, water and storm restoration company. We believed we were hired due to our expertise in restoring the damage that occurred to the customer’s property.

First and foremost in disagreement is the repairs contract. While the customer maintains that they did not ever sign a repairs contract, we do in fact have a signed repairs contract on file. The signing of the repairs contract was almost an hour after the first contract was signed. The first contract allowed us to begin immediate emergency repairs and address the damaged contents that might be salvageable. As we began that work, the customer expressed interest in discussing permanent repairs as well. After a brief discussion, the customer signed the repairs contract as well. We understand that this was a stressful time for the customer, as does the State of Texas. That is why the State of Texas allows a 3 day right to rescind for this type of contract. The customer was even provided with a “3 Day Right to Rescind Form” with which to cancel the contract if they wished to do so. Two days after the contract was signed, and within the 3 day right to rescind, the customer contacted us. This contact was not to cancel services, but rather to have us provide proof of services to their employer. At this time, a copy of the repairs contract was sent to the customer to provide to their employer. Because we were hired to make repairs, we met with their adjuster at the property on more
Than one occasion as we worked with them to develop the scope of repairs.

We also disagree with the suggestion that we have in some way “ballooned pricing”. We utilize
Xactimate estimating software, the same software used by about 90% of insurance companies. The pricing for the line items representing the work performed, or to be performed, is actually controlled by the insurance industry and is updated every month for every market.

The invoice in question does include liquidated damages for breaking the contract. Although the customer does consider one of our employees a friend, that does not allow them to break their contract without consequences. The contract states that we will immediately begin to incur costs as we active resources defining the scope of repairs, and that we are entitled to compensation if the contract is broken. While we are willing to negotiate the amount of the invoice on this job, we can’t begin to do so until they acknowledge the fact that they did sign the contract in question.

We have attempted to communicate with the client and are not receiving any response.

Martha Has Earned 5 Votes

Martha W.'s review of Mr. Restore earned 5 Very Helpful votes

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