Martin C.

[Update: 05/11/22]
So, it turns out there is such a thing as an "Executive Escalation Specialist".

You won't hear nor communicate with such a person until you officially communicate the words: "REFUND".

Ah, then and just then THEY will call you. And try to "work with you" and "resolve my grievances" (I'm quoting the actual words". Yes, after a week of trying to resolve my original fiasco and meeting a wall with the regular costumer support, turns out there is someone there to make executive decisions.

This executive specialist actually offered to refund me partially: "because the setup of one of my LLC's has already happened".

Of course I wouldn't have know that because the original fiasco is about me not being able to login into my account and get any docs about this LLC being setup already.

So, OK: I manage him to directly send me the formation docs to my email, as well as my receipts for all monies paid (which I never received b/c they show up in my account, the one I couldn't access). He then agrees to refund partially the services I paid to Legalzoom for: pretty much $520 of the $1000 I paid for. And then I ask him to close and delete my info and account. He said he would do all of this.

Fair enough, not taking in consideration the grievance, and horrible time and hours lost on the phone for a whole week.

BUT then this morning... I have a new charge from Legalzoom on my credit card for $280 subscription. And guess what: the Executive Escalation Specialist can't be reached. Left a message. No reply yet.

I'd like to restate: stay away from Legalzoom, they are a mess.

[OP: 05/09/22]

I wish there was a zero stars option, but there isn't. So there: 1 star for you LegalZoom.

First they'll take your money quickly, oh! Their sales team is quick about it for sure. However be advised!

There is ABSOLUTELY NO WAY to reach their IT/Technical support team. And it seems like they actually have none whatsoever but a third party they source it to (this last sentence more of a assumption than fact.)

I was locked out of my account, just like that: probably because I changed my email address of record. I wish I've known it would create such a havoc.

Now it's been a week of daily 1/2 to 1 hour on-hold times, to then be connected to the worst costumer service I've dealt with. Comparable only to South American bank costumer service (believe me I used to live there, it. Was. Bad.).

Costumer service at Legalzoom can only:
- Keep sending you password reset links.
- Tell you "our IT team will look into it and fix it in the next 24 hours".

Well, it's been a week and I can't still get in. You see, costumer support must follow a script, so there's nothing else they can do but keep trying to reset it by links.

Guess what? Won't work, didn't in the past, won't do! I need someone to go into their servers and fix it.

Meanwhile I keep getting all of you emails about my legally important and time sensitive docs that I can't access and forms I can't sign because of all of this.

Bottom line takeaway: LEGALZOOM HAS NO ACTUAL IT PEOPLE TO FIX THINGS FOR LEGALZOOM's CLIENTS!