Martin G.

We've visited Maggianos at the Grove multiple times before with friends and family. The food and service has always been good. On this visit (4/21/22) it was the worst experience I and my family were faced with.

We ordered the family style meal, one of the selections is a salad which we order. The salad selected was the chop salad. We had previously ordered two bowls and were in the third bowl. I went to serve myself and I took a fork of salad into my mouth. It was at this point were I notice something I'm shewing isn't part of the salad. I immediately spit it out on the napkin a pulled out the item and placed it on my plate. I started to pick at it to try to find out what it was. As I started picking at it I noticed it was stretchy and It looked like a gum. As may of us knife what gums look like…. I was disgusted, I immediately notified the server and asked to speak with the manager…funny how she took the plate to the kitchen to show the chef and returns to say "we'll make an adjustment to your bill". That really disappointed me… it was like a slap on the face… I just had a terrible experience of putting a disgusted piece of gum in my mouth that was in your salad from your kitchen and all she would say was "we'll make an adjustment to your bill. Wow!

It wasn't until I said to her that I wanted this incident record on her end of the day report, provide me with her info as well as her manager and us refusing to accept the rest of food that she changed her mind from charging us. It wasn't about paying it was the principle behind the disgusted experience I had just gone through and lack of compassion towards my situation.

Unfortunately this will be our last visit for ourselves and our family that witnessed this horrible experience on this night…