I had a bit of a thought block when writing my thesis paper and a friend recommended the site. I normally would have laughed it off but well, desperate times...
I just needed an original template/guide to work with so I wouldn't have to start from scratch plus it'ld easen my work load. I made an order and I got my paper on time and the work was quite impressive. I only tweaked it a bit to allow myself the satisfaction of having done my bit.
But what I liked about them is that they're chilled out and friendly yet extremely professional in their work.
Would have given a 5 but there's always room for improvement I guess.