marya794

Mary A.

Contributor Level

Total Points
183

2 Reviews by Mary

9/1/20

Received a coupon for $19.99 but I was charged $33 after taxes and all fees. Prior to that I only paid $21 or $23 after taxes and all fees. $10 bucks up now. I suggest you to call before and ask for the total after all of the fees.

77.2K Views
10/29/17

Used to be a good honest company when started but now is going south. From customer service, returns, coupon codes, etc...
Costumer service was great, now they get attitude with you, returns used to be smooth, now they give you store credit without asking you first (not right)had to dispute my purchase through PayPal, I won and they give me back more than I asked for (the entire purchase) I was surprised when they escalated the dispute, they thought they would win but it was the opposite. Coupon codes used to work 100% on everything, now they only work by categories or for new customers only, even though on some items still won't give you discount after applying coupon codes. Which that was the reason I used to buy in this website, for the coupons! No worth it anymore, very poor management, I will not be surprised if this company goes out of business. I'm talking only as a buyer, but I can imagine how unfairly sellers are being treated. So disappointed

michellet32
Swap C. – Swap.com Rep

Hello Mary,

Thank you for providing a review of your recent shopping experiences. We would like to review your previous correspondence, as well as further assist you with any purchase issues regarding returns. Although current coupon codes are for new users, Swap.com has daily flash sales sent to your email address, as well as seen on the Swap.com home page. Keep a lookout for these promotions for great discounts!

Our policy states you will receive store credit or refund to the original payment based on the return. You will receive a refund to the original form of payment for the following reasons:

A wrong item
Damaged during shipping
Differs considerably from the description on Swap.com
If the item you ordered is missing from shipment or the entire shipment is missing.

You will receive a refund in the form of store credit for the following reasons:

Item is as described
Item does not fit
You do not like it
You just want to return it without a specific reason

Please, email assistance@swap.com with the title "SiteJabber Response" for any further assistance. Thank you for your business!

Mary Has Earned 13 Votes

Mary A.'s review of Swap.com earned 11 Very Helpful votes

Mary A.'s review of Swap.com earned 2 Well Said votes

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