I purchased a flight with a cancelation insurance policy. I had to cancel my flight but was unable to contact them since they have no phone number. I sent multiple emails to them and the insurance company, most got no reply, it took two weeks to reply. In the meantime I had contacted the airline to cancel my flight. They then replied saying that since I called the airline I must see with them if I can exchange my ticket, that edestinos is no longer responsable for my reservation. I strongly advise against doing business with them,
Reference BPDYUR
HORRIBLE EXPERIENCE!