Mary Jo L.

I ordered flowers to be delivered the next day to my sister. Based on the location, I need to change the arrangement that was available. No problem. After placing the order, there was never an email or notification that the order couldn't go through as promised. By almost 9:00 PM the next day (expected delivery date), I entered "Chat" to find out what happened. They said it couldn't be delivered for another few days, but after a back and forth chat, anything recorded after them saying they were going to refund me the money wasn't recorded! I will NEVER use Proflowers again. Completely disappointed with their service and communications. I'll be surprised if I actually get my $100 back.