I ADORE MY WEDDING DRESS AND MY BRIDESMAIDS DRESSES FROM THIS COMPANY, THIS IS MY FIRST REVIEW EVER i am so happy that finally i want to write review, i've attach pictures on how good the dresses looks on my wedding day! I agreed the Customer service need to be better! I mean yes this company should hire more good people to be their CS. I need 4 days waiting until someone back to me. I ordered 11 dresses in total and i got it like in total 2 weeks and half. Their price AMAZING. So affordable for this such good quality. Shipping time abit sucks! I think DHL made it, i wish they use FED EX. TRue to size. Some of dress too long but it was ok we got covered with the heels. The only way to contact them via their EMAIL address listed on their instagram! I saw some mixed review here but i guess i will give it a try and it works for me. I cant believe myself when i saw the dresses, i'll buy some more but this company CS need to be better next time and i wish to get the package faster next time please. People who want to buy dresses with this company need to order 2 or 3 weeks before the event ( i dont know maybe because i order alot so my package delays or?) the quality nice. I can't find any handmade dress good like this here, in LA somethin like this will cost me $200 or $300 while i purchase my dress here $70 and cos i bought alot ( they have free shipping if buy 3 pcs and more) so i pay totally 0 in shipping. Please kaftancitra work better on ur Customer service and Shipping time!