Mary M.

I called Red Lobster at 703 independence Blvd in Virginia Beach on Mother's Day at about 5pm to order food to go. As I was speaking, your worker kept interrupting me and said they will not take the order over the phone, I would have to go there to order in person. I got there about 15 mins later only to be told they were not taking any to go orders. My complaint: I wasted time, gas and the opportunity to feed my 90 year old hungry mother I could have been told over the phone they chose not to take to go orders at all instead of being told to order in person. They gave no reason for this decision, no apology for wasting my time and gas and basically thought it was funny. If they shut down because the food was running out, whoever does inventory does a very poor job. Mther's Day comes every year. If they needed help with the food, why was staff standing around talking in groups instead of helping? That restaurant is poorly run and I will never go back also for the reason the place appeared dirty and messy with empty tables sitting with dirty dishes on them, again, while workers chit chat. Shame on you. I am spreading the word of my poor experience. The only thing done right was to answer the phone!