I ordered two hoodies for my son. The order was not true to size. I contacted Customer Service. I received an automated response that you will receive a response in 24-72 business hours. I tried 4 times to get a response for over a month. I Did NOT receive a response until I contacted paypal for a refund. This company then says to paypal they will issue a full refund when I return the merchandise. Catch 22, the cost to return to the address they provided is $54,2/3 the cost of the 2 hoodies. Somehow that does not seem reasonable. Had I received true to size merchandise, I would not have had to return them and would have been extremely happy with what we received. I am happy to return the products if a more reasonable shipping option be provided. I would not order from this company again because of this experience with their customer service department. I was leery to make the initial purchase and my son was so excited and said they were so legit... Well, I should have stuck with my initial gut response.