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I have been dealing with Tripmate since March 24th 2022 seeking a refund from a cancelation of a high school band trip to Disney. We have submitted all the necessary forms and medical documents required by tripmate. I have emailed several times and I receive a response that they are working on the claim. They have had ample time to refund our money. They are not a reliable company, and try to find any loophole to deny our claim. The claim was submitted well before the trip date in April. 2022. I am very disappointed with their service, and I would give them a zero if I could.
Tip for consumers:
...that they are unreliable
Products used:
Trip insurance
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