Responsive to e-mail questions when I first contacted them inquiring about parts, but after placing my order they went silent. I never received an order confirmation but the money cleared my bank account. I have left numerous messages on their voicemail, sent multiple e-mails requesting an update, even reached out through Facebook and Paypal. SILENCE from their end. Filed a claim with my bank to reverse the charges. Tried to file with BBB, but can't find them on the BBB website to do so. Do not use this company!