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Absolutely abysmal customer service. Reps copy-paste responses that don't answer your question/address the issue. It's common for items to be significantly (weeks/months) delayed past the expected deliver with no proactive contact from NZ sale whatsoever. I shopped shopping with NZ sale for almost a year after several awful customer service experiences and recently started again... only to see they still haven't bothered to address the issue. I won't be shopping with them again.
M C.'s review of NZSale earned 14 Very Helpful votes
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I bought slippers. However they are too small. We used the size guide. And now I have to pay $10...
Hi M. C, Thank you for writing your feedback and experience with us. I'm sorry to hear about your poor experience with late delivery and also for not getting a prompt reply from our team. We value every customer and their business with us. We definitely will take your feedback to prosper and progress in our quality and service in future. I'm so sorry once again that this is not quite a good experience for you. Should you need further assistance, please do let me know. Thank you.