I have the same issue as others. I ordered a hobbit hole den 3 months ago. They took the money from me and gave no acknowledgement or invoice. I called so many times, emailed, sent instance message. Pretty much no response - never on the phone. I had the odd short email stating it will definitely be delivered. Even gave a day once. Complete lie. The pair running this company must know they could not for-fill the order but still took my money of nearly £600. Absolutely disgusted with this company and am now trying to get my money back. Up until yesterday they were still taking orders. Now it seems their domain is down. I hope they don't set up anywhere else. They should be investigated. DO NOT BUY FROM THEM.