Melanie F.

I ordered the chalk white grain and smoke faux wood blinds which are held together with rows of vertical cotton tapes. When they arrived, the tapes had been attached in such a state that when the blind is pulled up the fabric gathers up in a crumpled mess. Customer services was most unhelpful and told me that this was how the blind should look and there was nothing wrong with the poor standard of these blinds. They refused to provide a refund. No where in the website does it show the blind pulled up. I have ordered several blinds over the years from this company but the quality has definitely gone down hill.