melanieg142

Melanie G.

Contributor Level

Total Points
80

1 Review by Melanie

4/7/20

I bought a $10 turtle and opted for the $10 shipping. I didn't realize the turtle required overnight shipping, to the tune of $36 in shipping. I immediately cancelled the order and called The Turtle Store "customer service" number. I spoke with someone named Crystal who was the rudest customer service rep in which I've ever spoken. She informed me that I would be refunded the cost of the purchase minus a 20% fee of the purchase price, and she said very snotty, "that's what you agreed to when you bought the turtle." I understand that, but for some reason we are not refunded our total shipping amount even though nothing ever shipped. When I inquired why I wouldn't get the full shipping costs (remember, the website says "purchase price" not purchase price and shipping), her response was, "I don't know." I asked if there was anyone she could ask and she said, "No. I'm the only one in the office." Seriously? I've sent three emails and left two voice mail messages and no one has called me back yet. This is a total scam of a company. Don't even attempt to do business with them!

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