So my wedding was July 10th. I ordered zippos with everyone for all the guys as requested by my husband with their names on it in may. Well come the day before my wedding and we're putting the guy's bags together and my brother Andrew's zippo never came. My husband's uncle Noel's zippo they forgot about until I emailed them. It was then shipped out and just made it in time for our wedding. I emailed them twice about my brother's missing zippo and I've been ignored. No response, thus no refund for the missing item. His Uncle's that was forgotten about that was shipped out after I sent an email? Well there was never a response back. Just a notification from the shop app that it shipped. No apology. No anything. The products I did receive came out nice. But the customer service being 0 stars is why I would never recommend them at all. The day before my wedding while I was already running around, I had to go out and get something for my brother so he wouldn't be left out with the bags. So thanks for the terrible customer service.