mel l.

So basically me and my friend ordered multiple items from the web and wanted to try out new styles as I see they do returns and stuff. So we did not think much and spend like 400 pounds on their products. (I swear no one will ever thought they do STORE CREDIT for refunds)

Turns out they refund in STORE CREDIT instead of original payment method.

I do not accept this unless I receive I proper reply from their customer service team and they get to refund back into my card. It just seems dodgy that they decided to keep the word 'store credit' so subtle in their Returns & Refund Policy.

As most of the company just make it clear. I really do think this is a huge part of making this company customer friendly or not. As an online merchandiser, you should be thoughtful that we need to receive it to see the real products see know if we actually want it or not.

I do not accept any store credit, they need to get my money back in my card.

I hope someone from their company sees this message and really rethink their refund policy, really not welcoming to new customer. Its really unfortunate because they got really nice products on their website.