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mem194

Me M.

Contributor Level

Total Points
80

1 Review by Me

2/21/21

Quick question... as someone inquiring as a POTENTIAL customer, I have a question about the following response from a rep, to a customer's review...

Theresa S. – Queensofly Rep
5/8/20
Sorry for the trouble. I confirm we have reshipped your order. For security reasons please can you email us with your order number? Then I can check where it is now. Here is our email address: *******@queensofly.com

If you "confirmed" the order has been re-shipped, why does the customer need to give you their order number after the fact? How did you re-ship an order, if you didn't have the order number you requested? Doesn't make sense unless you're just replying in that manner to make it look rectified, and in actuality, didn't re-ship anything.

theresas327
Theresa S. – Queensofly Rep

Sorry for any misunderstanding. As the customer said" I reached out to them and was informed that it was sent back to them and they were going to reship it no." Usually we had reshipped if we replied to our customer like this. Thanks for your kind understanding.

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