Placed order on Sat. The 15th requested delivery to funeral home on the 17th was told since no visitation there they would send as a priority to the church before viewing on the 18th at 10 AM. I again requested that they reach out to funeral home to see if could send 17th so was there for family viewing as other plants were there never done. At 9:25 on the 18th still was not at church called on hold forever was finally told enroute no reason why delay. Arrived at 9:40 name on card was mispelled even though I had spelled everything a number of times and no bow which the picture showed and it was even on the order. Totally dissatisfied all I could get was a sorry. Will never use or recommend I feel more than a $10.00 refund is appropriate but was told no.