Thumbnail of user michaeld5237

Michael D.

Contributor Level

Total Points
80

1 Review by Michael

  • CeX UK

7/2/22
Verified purchase

Ordered a ps2 game for my birthday 38£ silent hill. What came was a linx 8£ keyboard. To say I was gutted was an understatement.Id waited a whole week then to receive something totally unrelated just summed up the care that went into processing my order.Im now in the cycle of sending back the item to either get my game or a refund which can take up to 14days. There response was, after we've checked the item! I never needed a plug in keyboard as I don't have a linx pad cex. I just wanted my ps2 game! I'm still quite angry/upset.Ive bought lots of items from cex and generally I've had no bother. But the customer service is non existent! No number to call, all automated and all left to the consumer to sort there mess up. They will have have gotten my unwanted item back yesterday and I've still not had a reply to say if I'm getting my game. Honestly they may be a couple quid cheaper than EBay but at least you have buyer protection etc.Im seriously thinking of leaving cex, which is sad as I've bought countless items from them.

Tip for consumers:
Wait times for delivery can be 3 days right up to a full week. If anything is wrong with your items it's a nightmare trying to print shipping labels etc to get the item back.i ended up just paying the delivery. It can take up to 14 days for cex to sort your returned item.Theres no phone number to call anyone.Everythings email.usually an automated response.

Products used:
Snes games,ps vita console and games also ps2 games.

Service
Value
Shipping
Quality

Michael hasn’t received any votes.

Michael hasn’t received any thanks yous.

Michael doesn’t have any fans yet.

Michael isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user adamw1386
Adam W. reviewed CeX UK
3/28/24

I ordered a high value item (DJI Mavic 2 Pro with smart controller) when the drone arrived it was...

Thumbnail of user shaunjacksonhawaii014
3/10/24

Never again first purchase dirty scammers cancelled no explanations, Say there products don't...