MICHAEL D.

This company has horrible customer service. I ordered a part on 6/13/2022, I paid extra for expodited shipping, and it shipped the next day. Thats great! However shipping was a different story... It shipped out of the warehouse on 6/14 and tracking stopped on 6/17... I contatced USPS and they could not find it and updated tracking info on 6/20. I called OP customer service and they said that I had to wait 15 days after it was lost before they could send me another one. What what?!?! USPS said that they cant locate the package so why are we waiting 15 days after they cant locate it to ship me another one? I called USPS again today (7/5) and they said that they cant find it. So then I called OP customer serivce and they again say that I have to wait 15 days for them to ship me another part. Guess what today was 15 days and they still refused to issue me a refund or ship me another part. Horrible customer service! I will never buy another part from this company.