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michael S.

Ohio, United States

Contributor Level

Total Points
262

2 Reviews by michael

  • DelightHeart

9/22/21
Verified purchase

Ordered something and after a month of shipping updates…they just stopped. I waited a week and sent an email…I received an automated response with the tracking link…that was their resolution.

So if I've been tracking the item…what good is the link I already have been using to track the item if it's not being updated?

The other canned response is basically a we're not working right now but we'll resolve the issue within 12 hours by assigning you a dedicated customer service individual. This never happened and as a third response…I rec'd the tracking link again.

Just avoid this company.

Tip for consumers:
Avoid this company

Products used:
Ordered a metal Grateful Dead sign…never received

  • RadioShack

7/20/21
Verified purchase

The customer service is farmed out to a call center whose employees have no authorization to resolve an issue, they are not authorized to transfer your call to someone who can.

Items never ship. No resolution. Empty promises are made repeatedly with delivery dates until you just give up. Conflicting information presented in emails about delivery policies.

Take your money, give you a confirmation email that states the USPS is awaiting item and that's where it ends. I think this is mail fraud.

Buyer beware

Tip for consumers:
Do not use this company

Products used:
Shirt

Service
Value
Shipping
Returns
Quality

michael Has Earned 2 Votes

Michael S.'s review of RadioShack earned a Very Helpful vote

Michael S.'s review of DelightHeart earned a Very Helpful vote

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