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Michael S.

Kentucky, United States

Contributor Level

Total Points
81

2 Reviews by Michael

  • 4WheelParts

1/21/22
Verified purchase

Placed a site to store order on 10/7/21. Still trying to get the part that was delivered broken replaced and it's 1/21/22. Communication has been virtually nonexistent. In the new world we're all living in, delays are part of life. Poor communication and repeated mistakes aren't. They finally shipped the replacement part last week. They shipped it to the wrong address and never asked me for my address. After I corrected that with the shipping company, today, they delivered an entire replacement drawer, not the replacement top I needed and have in writing from them was shipped. I suppose they are probably an okay store if everything happens to go right on your purchase, but it seems to me that as soon as anything goes wrong, they ignore, deflect, and just hope the customer goes away. Not the service I expected when ordering two separate ~$1k arb drawers from them.

I had intended for them to install the drawers, but after they never (still have never) responded to that email to the address that they specifically requested I send the pictures to, I installed them myself. As I have chronic back problems, that cost me far more than having them do it. Overall, I'd give them 0 stars if I could.

I reviewed this process two months ago on 4WheelPart's own website using similarly professional language and they "moderated" the review and refused to post it. They seem to be one of the least honest and communicative businesses you could deal with.

Tip for consumers:
Find another ARB dealer. These people are horrible.

Products used:
Still waiting for them to replace the broken part of the item I ordered on 10/7/21. It's 1/21/22.

The product is nice. I just wish it wasn't delivered broken. After paying ~1K USD, I expected a new and unbroken product.

Service
Value
Shipping
Returns
Quality
  • B&H Photo Video

9/10/21

Bh used to be a good company. It seems like I have to call support every other order now. Takes 30-60+ minutes to get a human. Call for sales and you're talking to someone in 1-5 minutes, but they refuse to help you. Seems like the company stops caring about the customer the minute they have your money. Last order I placed was on back order. I randomly checked the site about a week later and the item was in stock, but mine hadn't shipped. I contacted customer support and magically they shipped the item. I strongly suspect they would have sold it out from under me if I hadn't made a big deal out of it. I've just had too many problems ordering through bh over the last few years. Sad because they were a good company before that.

Update:
I've dealt with Henry Posner before. His mixture of condescension and arrogance is another reason to avoid this company if at all possible. Brian Markman smoothed over his mess after a previous unfortunate experience with BH, but I don't think I should recommend companies where you have to have a special contact to be treated well.

Tip for consumers:
Try to buy elsewhere first. Only use B&H when more reliable vendors don't have the product.

Products used:
I ended up getting what I ordered. Just really poor communication and strange interactions with the company. Seems to be much more common the last few years.

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