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I had my rv detailed and the detailer Left wax on a large area. Also damaged decals in two spots. I contacted customer service and got no satisfaction. The detailer came back and still left wax on rv. The wax didn't show until the next day when it was completely dried.$698 and still has to be done again by someone else. I will never use them again. Customer service is awful in my opinion. They talked to me as if I was at fault for not seeing it that day. The wax wasn't dried completely that day, so it didn't show. Beware of this!
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I hired National Detail Pros to detail my 2001 Suzuki Swift. I made the appointment online. At...
HORRIBLE CUSTOMER SERVICE! National Detail Pros hires contractors to come out, not actual...
Michael had a service done on his RV and at the end of the service did a full walk around and approved of the work in person with the detailer. He also signed off on a completion form stating he was fully satisfied and had looked over the work. Later that night he also went on and left the detailer a 4/5 star review stating, "He did a good job". The next day, Michael called in and said there was wax left on his RV that he did not see the day before. We apologized and explained that if it was not visible to Michael, it likely was not visible to the detailer but that we will definitely come back and get it taken care of. We let the customer know we will have the detailer contact him to set up a day to come get his concerns taken care of. The detailer called that customer the same day to get him back on the schedule in which the customer was wanting him there the next day. The detailer and us both explained to Michael that we are happy to stand behind it and come wipe off the wax however he was already fully booked tomorrow. We did come back and the customer again approved of the work before he left. We stand behind our work and did so in this situation and had Michael fully approve of it.