I was very impressed with how fast and easy it was to order from Puffy Paw Pets. We bought a winter jacket for our dog and love it. Good quality materials and it was a good fit for our dog. Initially I had ordered the wrong size, but after a very quick response from the owner, he was able to exchange the item in a timely manner and on his own accord, I might add. Good company and customer service. I highly recommend them and will be ordering more from them in the future!