Michelle F.

Every time I need to get on the site to make changes, my account is blocked, username not correct. Why? I am very tech savvy and organized, like most of you out there, shop on line and do everything on line all the time. But if I try to sign in my accout with my correct username and password, it wouldn't let me after 3 tries. Who is there messing around with my username and password? I feel Cover CA just want me to make the call, but all I needed to do is to pay the bill since it claimed the check didn't arrive.

Everytime if I have to make some changes, it's another 2 or 3 hours of my time. Hello? People do know how to pay online okay? The insurance agent sounded like I'm so stupid that I messed it up, now he has to act like a hero to save me. Look, who doesn't know how to retrive password and username?

Long story short, I have very lousy experience and like some recomendation to purcahse insurance else where when looking for the next job. Thank you.