Michelle M.

I have had a claim with them since 8/4/21. My neighbors water lines (condo) leaked and damaged my unit. Good Luck in Liberty Mutual backing their insured. I have requested for an adjuster to return and correct their quote for repair and get no where. They told me in the subrogation unit that because my neighbor was not negligent in making his pipes leak into my unit, he is not responsible. So if my tree blows down on my neighbors fence I apparently will not be responsible since I was not negligent for the tree blowing down? I am so stressed and cannot get any help in this organization. I will be finding a company this time by looking at their ratings. I had no idea how badly Liberty Mutual is rated but it is truly fitting.