Mike O.

My previous event got cancelled, so they issued store credit. Fine, I'll use it somewhere down the line. Unfortunately, when I went to the website to purchase tickets with it, the website wasn't working correctly. I thought ok, I'll just call it in. When I called in the representative on the phone helped me place my order, but didn't tell me how much I was charged, he only told me how much credit I had left after the order was placed. The amount didn't seem right, so I asked him how much my total was. Somehow, it became $24 more from what I was looking at on their website. The tickets were more expensive and the service fee had gone up. Ridiculous. After I asked him to credit me the difference, he said there was nothing he could do. I called back to talk to "Customer Service". I got hung up on after about 10mins. I then did a chat online where they refused to credit me as well. One of their solutions was for me to sell the tickets through a different site. C'mon! I'm not looking for something special, I just want to be charged the correct amount.