minty S.

I live in the US and always visit her store in Mumbai in the mall, and also have bought stuff on line and delivered to me in USA and never had issues. I am very disappointed i wanted to buy for Diwali this temple incense holder however i was confused and had a question on how it could be used as a holder so i what s app my inquiry. I received a msg the next day and the person first response was This is too short period to deliver to USA. I was very surprised when i told this individual not to worry about shipping as my parents were travelling and would carry it for me at this point i wanted some description his reply was you need to put a tea light in it, when i told this individual the description says its a incense holder so maybe we are not talking about the same product. His answer to this was this is just a burner and it does not come with any tea light candles and you can use of your choice. Ridiculous answers i did not want my parents to carry a wrong product as i was trying to buy a few of them to give to my friends for Diwali after asking a few times for the name of the person who was replying me with clueless information who claimed that this is an management issue who write incorrect description on the product He told me his name is Sanjay. Please be aware of Ritu Kumar online description. If we buy expensive stuff we need correct courteous customer support. I WILL NEVER BUY FROM THEM AGAIN.