Miranda P.

Thanks to a mechinacal issue, we arrived 1,5 hrs late to PBI. We were immediately greeted with some huffing and puffing that we as well as some other group were late which was again out of our control. He then proceeded to try to separate us because she could not have a conversation with the group, told us that we now didn't have a reservation anymore in an order to get our reservation back we had to pay another $40. He also needed another $250 deposit, as well as our personal car insurance information even though it was rented through a credit card. It was a one-man show and then one man was obnoxious rude and beyond unprofessional. When we refuse to pay a late fee because again we weren't returning or a car late we were getting our car late he became ridiculously crude. We had the contract, it didn't say anything in the contract even though he kept referring to the contract. STAY AWAY! On phone with credit car company to get our money back for a car that we did not get