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Mishell L.

Contributor Level

Total Points
210

1 Review by Mishell

  • Regus.ca

10/24/20

Regus so mean to return back a retainer. It made many excuse to delay the payment.
Here is my journey.

1. August 31
I sent a screen capture of the system error by email because of the error of 'Request of A Retainer' under the 'my account' of Regus portal.
(Sandra, I used the portal at first, however, your system made an error.)

2. September 14
I asked a receptionist to help my issue to the Regus help desk. I realized that my 'request for a retainer' of my account portal had been disappeared. When I told a receptionist about the issue, she told me it was a good sign, it usually disappeared when the refund process had been started. (Sandra excused my late refund process from my manual process, however, I applied it from my portal but you deleted the function.)

3. September 22
I made a virtual office agreement with Regus and got an invoice to pay the monthly fee. It was so ridiculous that regus did not care about my 2-month retainer for office, however, it requires payment for next month virtual which was a much smaller fee compared to my receivable from Regus. I sent Regus how my retainer process is going?

4. October 6
Rather than a reply on my retainer, it warned service suspension if I didn't pay its virtual fee. I contacted them about how processed my case after paying the fee for a virtual office.

5. October 8
I called Regus account desk and Dom S. Got my call. After verifying my portal which ' my request for a retainer' had been disappeared, she sent me a form to let her know my bank information, which meant they didn't process my request until that day. She apologized to me and promised me to rush to send me it by coming Wednesday.

6. October 14
I still didn't get my retainer back. I could talk with Myesha. She promised me that I could get it on October 19 because it took 48 hours.

7. October 19
I couldn't get my retainer and called them. Jone V got my call and requested me to use 'my request for a retainer' of Regus my account portal because there was no history about my case. What a ridiculous it is! It made me crazy and I asked him to talk with Myesha or Dom. S. Where's gone them? He hung up my phone rather than transferring my call to them. With whom I spoke until now?

I called them again, which procedure took my time for 3 hours. Briana got my call. She replied to me by email that my case had been started.

I posted the review here and Sandra replied to me. She would do her best to escalate my process by letting them know this terrible status.

8. October 23
One business week has passed since I post it here. I sent an email to Briana and asked how my process going on? Of course, she did not reply to me yet!

It took almost 2 months. Regus always emphasized that it keeps its policy. According to its policy, the retainer took 30 days to get back to the tenant. Regus keeps its policy for payment from customers, only. When could I get my retainer back?

9. October 23 evening
I got an email from trustpilot. Regus flagged by its software or its Content Integrity Team because they have been unable to verify my authenticity rather than returning my retainer back! Does regus and trustpilot know what 'integrity' mean?

10. October 24
Instead of getting back my retainer, I was blocked by trustpilot. LOL
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I am so frustrated now. Are they any person who go court to file a small claim?

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