I was hesitant to order a tailored made dress on line, but the website gave very specific instructions on how to take measurements so gave it a try. The dress arrived on schedule and the quality was good, but unfortunately fit too small in the bodice. I was so disappointed and contacted them by email right away. I received a response from Anny within 24hrs and sent her pictures of the dress along with pictures of me taking my measurements to compare to the measurements I originally provided. There was a bit of back and forth disagreement but Anny stayed professional and reasonable when it came to addressing my concerns. Eventually she agreed to refunding the cost of getting my dress adjusted locally (which cost more than stated in their refund policy). Overall, my experience with Queenie was positive and I would recommend this company to others.