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I was lured in my their initial subscription offer of $39 per year. After the year was up, they automatically renewed me for 783.00. They never sent any type of email or call or notification. And, even though I cancelled a few days after the renewal, they do not offer any type of refund, pro-rated or not.
According to the law in their state of Georgia, they MUST notify subscribers between 30 and 60 days before the automatical renewal comes due.
I tried to call their office multiple times but no one ever answers. Emails are also unanswered.
Why would any company conduct business to make their customers unhappy? The reason these automatic renewal laws are on the books in so many states is to protect consumers from just this sort of thing happening.
M J.'s review of GovDirections earned 6 Very Helpful votes
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Notes: Before making this purchase, it's important to fully understand all aspects of what you're...
We purchase 1-Year for Job leads for $250.00, after 3-hours on the site I found out they had no...
There are several inaccuracies in your comment. First, we do not lure. You were provided a whole year of service at more than 90% off our published rate - essentially one year for the 1/2 the cost of one month. We provided a whole year of service to prove our value. We earn every one of our 82,000 customers by providing competitive pricing to help them succeed. We provide monthly, quarterly and annual options to make payment for our services affordable. Second, we do not require an automatic renewal, customers choose that option. Third, members are reminded of their choice at purchase. Fourth, members are reminded in every daily email alert we send and at every log in on our site of their upcoming renewals and options to avoid being charged including canceling or changing to a non-renewable option. We reaffirm our policy not to provide refunds due to the easy availability and access to ALL the information within our system at extremely affordable options. Finally, if a member ever chooses to dispute their charge (as is their right), then we are required to enter a dispute process and bound by our mutual agreements via their credit card company.
This has occurred in your particular case.
We disagree with your comment in the strongest possible way. We have worked since 1998 to help small businesses with affordable options. We honor each member's credit card company's dispute policies. We have never required annual purchases or automatic renewals. We make the process to cancel use of our service as simple as possible in multiple ways. We will continue those practices.
In 20 years of service, this is the first review of this nature. While we do an outstanding job managing our daily delivery of more than 18 million alerts annually, we are not able to manage the business affairs of another company. This is the reason the dispute process is provided by ALL credit card companies and why we agree to be bound by them.
Mark Knowles, President and Founder, GovDirections LLC